Consumer rights
You may cancel your order at any time within 24 hours from the date of order confirmation and/or while your order status is “Order Accepted”. In this case, if the order has already been paid for, you will receive a full refund of the amount paid for the products in accordance with our Cancellation Policy .
No cancellation is accepted if the order status is "Under Processing" or "Under Delivery". In this case, you need to receive the order and check our Exchange and Refund Policy .
Terms and conditions
Cancellation is subject to review and approval by French Department Stores (LLC) before it is processed. Terms and conditions apply. Please note that the following information applies only to orders placed online. Products purchased elsewhere should be cancelled directly at the same location where they were originally ordered.
Alternative products
If you are interested in alternative products, please contact the Customer Care team by email or phone. Our team will gladly assist you and provide further recommendations.
Cancellation request
If, for any reason, you wish to cancel your order before it has been dispatched or before you have been notified that it is available for collection, you need to let us know using any of the options below:
(a) Click Contact Us and provide us with your order number.
(b) To send us an order cancellation request, sign in and go to "Order History and Details" under your account:
- Sign in to your Account and go to “MY ACCOUNT”.
- Click “ORDER HISTORY AND DETAILS” and select the order you need to cancel.
- Click “DETAILS” to view your order details.
- Go to the end of the order page.
- Enter your cancellation request in the "Add Message" section.
(c) Send us an email containing the relevant order number at Customerservice@galerieslafayette.ae .
(d) You may also call us at +971 (0)4 339 9933 ext. 2100 during business hours.
Once your order is cancelled, you will receive a notification by email.
Cancellation refund (for already paid orders)
Refunds will only be processed after the cancellation process has been completed and the request has been approved. You will receive a full refund if the above consumer rights apply, excluding, where applicable, delivery charges and/or card handling fees:
(a) Once the cancellation request is received and accepted, the
refund will be processed.
(b) We will refund the value paid by issuing a return voucher to be
used for a future purchase.
(c) We will notify you by email once the voucher has been generated.
Our rights
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We also reserve the right to correct any errors, inaccuracies or omissions, and to change or update information and prices, or cancel orders if any information about a product or service, or any related information on the website, is inaccurate at any time without prior notice, even after you have submitted your order.
Occasionally, orders or parts of an order may be cancelled for various reasons:
(a) Item(s) not available;
(b) Inability to process payment;
(c) Inability to ship to the indicated address;
(d) A duplicate order was placed;
(e) Inaccuracies or errors in product or pricing information;
(f) Upon customer request by phone.
Notification and refund
(a) If we make a change to or cancel an order, we will attempt to notify you by contacting the email address, billing address and/or phone number provided when the order was placed. We will also explain the reason for the cancellation.
(b) We will contact you if all or any portion of your order is cancelled, or if additional information is required to accept your order.
(c) If your order is cancelled after your credit card has been charged, we will issue a refund to your original payment card within seven days. However, some payment providers may take up to 14 days to credit your account.
Account closure
We monitor the number of cancellations made by customers. Continuous cancellations may be flagged and potentially refused at our discretion or may lead to the closure of your account.
Contact information
If you have additional questions related to cancellation, or simply want to know your order status, please don't hesitate to Contact Us .