Delivery Options and Timeframes
| Delivery Type | Location | Delivery Timeframe | Order Cutoff Time |
Delivery Fee (Order < 100 AED) |
Delivery Fee (Order ≥ 100 AED) |
|---|---|---|---|---|---|
| Express Delivery | Dubai | Within 4 hours | Orders placed before 5:00 PM | AED 50 | AED 25 |
| Standard Delivery | Dubai, Sharjah, Ajman, Abu Dhabi | Same day or within 1 business day* |
Orders placed
before 12:30 PM:
same-day
delivery. Orders placed after 12:30 PM onwards: next- day delivery. |
AED 25 | Free |
| Standard Delivery | Rest of UAE | Up to 3 business days* | — | AED 25 | Free |
| Click & Collect | Galeries Lafayette Dubai Mall, 2nd Floor, Customer Service | Ready within 4 hours** | — | Free | Free |
| Worldwide Delivery | International | Confirmed within 48 hours | — | Quote-based | Quote-based |
*Some home items, including furniture, lighting, outdoor and tableware, may require up to 5 working days due to transportation and installation scheduling.
** You will receive an email notification once your items are ready.
Express Delivery (Dubai)
Receive your order within 4 hours when you place your order before 5:00 PM.
Express Delivery is AED 25 for orders of AED 100 or more, and AED 50 for orders below AED 100.
Availability is subject to item and courier capacity and may be limited during peak periods.
Standard Delivery
Dubai
Orders placed before 12:30 PM may be delivered the same day. Orders placed after 12:30 PM are generally delivered the following day.
Rest of UAE
Delivery may take up to 3 working days, subject to item availability. Home decor items may require up to 5 working days.
Our warehouse operates Monday to Saturday during standard business hours and is closed on national holidays. Dispatch may be subject to slight delays during these periods.
Fees
Free on orders of AED 100 or more. A flat fee of AED 25 (incl. VAT) applies to orders below AED 100.
Click and Collect
Pick up your order from the Customer Service Desk on the 2nd Floor of Galeries Lafayette, Dubai Mall, within 4 hours of placing your order. You will receive an email notification once your order is ready for collection.
- You may collect your order personally or authorize a third party to collect it on your behalf.
- The person collecting the order must present a valid original ID (passport, Emirates ID, or driving license) along with the order confirmation email.
- If a third party is collecting your order on your behalf, they must present a copy of the customer's ID along with their own original ID.
- Unpaid orders will be held for 3 days. Paid orders will be held for 30 days, after which they will be canceled and refunded to the original payment method.
Worldwide Delivery
We deliver to all countries upon request. Once your order is placed, our Customer Service team will contact you within 48 hours to confirm the delivery details and provide the total cost, including shipping fees and any applicable taxes or duties.
Once you have confirmed the details and completed payment, your order will be promptly dispatched.
For further assistance, please contact customerservice@galerieslafayette.ae
Order Tracking
If you are a registered user:
- On the mobile app: Go to My Orders under the Account tab at the bottom of the screen.
- On the website: Go to My Account and select My Orders.
If you are a guest user:
- Go to Track My Order on the login page here and enter your order number and email address to view your order status.
Order status will show as Order Received, Shipped, or Completed.
Missed Delivery
We make up to 3 delivery attempts to accommodate your schedule. If all
attempts are missed, or if you'd like to arrange a specific delivery
date or time, please contact our Customer Care team by phone, WhatsApp,
or email, with your order number, via the Contact Us section on our
website or app.
Please have your order number ready, and our team will assist you with
rescheduling your delivery.
Changing Your Delivery Address or Date
To update your delivery address or reschedule your delivery, please contact Customer Service using your registered phone number or the email address associated with your account.
Please note:
- Address changes cannot be made once your order has been shipped.
- Any new delivery address must be within the original delivery country.
- Changing your delivery address may affect the estimated delivery time.
Order Cancellation
You may cancel your order before it has been shipped:
- Go to My Orders
- Select View Order Details
- Click Cancel Order
If your payment has already been processed, your refund will be issued within 5-14 business days.
Once your order has been shipped, it can no longer be canceled through the app or website. For assistance with a shipped order, please contact Customer Care. Our team will respond within 1-2 business days.
Delivery Issues
For incorrect delivery addresses, missing or damaged items, please contact us by phone , WhatsApp , or email and provide your order number. Our team will review the issue and respond within 1-2 business days.
Payment on Delivery
Orders are released for delivery only once payment has been completed in full, either in advance through our online payment gateway or upon delivery by cash or card. Cheques are not accepted. Cash on delivery is accepted in UAE Dirhams (AED) only.
Peak Period Notice
Delivery times, including Express and same-day delivery, may be extended during sale periods, promotional campaigns, and public holidays. We'll do our best to minimize any delays and will keep you informed by email of any changes to your delivery.
Refused Deliveries
If you wish to cancel your order due to a change of mind, please accept the delivery and initiate a return in accordance with our Exchange and Refund Policy .
Exchanges and Refunds
Once your order has been delivered, exchanges and refunds are available in accordance with our Exchange and Refund Policy.
Have a question? Our Customer Care team is available by phone, WhatsApp , or email via the Contact Us section on our website or app. You can also reach us directly at customerservice@galerieslafayette.ae .