How do I place an order?

To place an order, follow these simple steps:

  1. Search for Products: From our homepage, you can search for your desired products or navigate through product categories like Women, Men, Beauty, Kids, Home, and more. If you have a specific item in mind, you can type its description or code in the search bar.
  2. Refine Your Search: Use filters on the left side of the screen to narrow down your search by color, material, brand, or price range.
  3. Add to Cart: As you find items you want to purchase, add them to your shopping cart. You can continue shopping and add more items.
  4. Check Size and Apply Promo Code: Don't forget to check the size and, if you have a promo code, enter it during checkout to get any applicable discounts.
  5. Proceed to Checkout: Once your cart is ready, click "Checkout."
  6. Sign In or Create an Account: If you're not signed in, you'll need to create an account or sign in to continue.
  7. Review Your Order: Double-check your items and sizes. If you have a promo code, apply it here.
  8. Provide Shipping Information: Enter your shipping address and choose your preferred shipping method (standard or express).
  9. Add Comments: Include any special shipping or order instructions if needed.
  10. Select Payment Method: Choose your preferred payment method (credit card, PayPal, etc.) and complete the payment process.
  11. Agree to Terms: Read and agree to our terms of service.
  12. Place Your Order: Click "Next: Place Order" to finalize your purchase.
  13. Order Confirmation: You'll receive an email with your order number. This email will allow you to track your order.
  14. Payment Processing: After payment is confirmed, our team will process your purchase.
  15. Order Status: You'll receive an email confirming your order. Please check your inbox (and spam folder, if necessary) for order details and tracking information.

Please note that your order will only be accepted once payment is approved, the delivery address is verified, and the items are ready for shipment.

Do you have a wish list?
How will I receive confirmation that Galeries Lafayette has received my order?
I submitted my order but didn't receive an email. What should I do?
What's the order preparation time (handling time)?
How can I track my order?
Can I place an order over the phone?
What are the delivery charges?
How do I apply a promo code?
How can I have my order delivered to my home?
Where can I find my order number?
How can I contact you about order issues?
What to do if my order hasn't arrived?
Can I cancel my order?
Can I make changes to my order after it's been placed?
How do I order online for in-store pickup (Click & Collect)
Can someone else collect my click & collect order on my behalf?
Which payment methods are accepted?

Currently, we accept payments through Visa, Mastercard, American Express, Apple Pay, Google Pay and Cash upon Delivery. Please note that all Cash upon Delivery orders in the UAE must be settled in AED (United Arab Emirates Dirham).

Is online payment secure?
Are local taxes and duties included in the product price?
How can I change the payment currency?
What is the currency exchange rate for the selected currency?
I made a payment, but I didn't receive an order confirmation. What should I do?
Can I use my credit card for "Cash Upon Delivery"?
Why might my payment be declined?
When will my card be charged?
I'm facing issues paying online with my credit card. What should I do?
What is 3D Secure?
Why is the promo code not working?
How do I obtain an official invoice?
Can I pay using a Gift E-card I received?
Can I have an order shipped to multiple addresses?

If you wish to split an order into multiple addresses, then you need to place multiple orders and specify an address for each order.

I have not yet received my order.
I did not receive all the items I ordered.
What should I do if the delivery date or time has been exceeded?
The items I received are incorrect or defective.
A part of my item is missing.
What should I do if the item received does not meet my expectations?
How can I change my delivery address or scheduled delivery date?
My order was delivered to the wrong address.
I missed the delivery; how can I arrange for the order to be re-shipped?
What is the process for delivery confirmation and signature upon reception?
How will I be notified if an item is out of stock?
How long does it typically take for an "out of stock" item to become available again?
How can I file a complaint?
How do I return an item if I've changed my mind?

Customer will be required to arrange his own shipping or come to our store Galeries LaFayette Building in Dubai Mall and do the exchange, Address is: Emaar Properties (The Dubai Mall), Down Town Financial Center Road Dubai-United Arab Emirates. Or do a return request: Go to Order History, check the items you want to return, add a message than press on 'Request Return'.

What should I do if I received the wrong item?
What should I do if I haven't received a reply after submitting my return request?
Can I still exchange it after 30 days?
Can I exchange a gift card I have received?
Can I order online and have the item gift-wrapped?

Yes. Shopping online or in-person, we offer a complimentary gift wrapping service for those who wish to add personalization to their giveaways.

Is there an additional cost for gift wrapping?
Are gift e-cards available?
How do I contact customer service?

You may contact our Customer Service team via phone on the +971 4 339 9933, Ext. 2100 or on WhatsApp at +971 50 792 1117 or via e-mail at

How do I create account?
How can I reset my password?
What if I don't want to create an account?
What should i do if i have trouble logging in?
Is my personal information confidential?
How can I delete my registered account?
How can I view or update my personal information?
How can I manage or delete my addresses?
How can I unsubscribe from emails and SMS?
How can I provide feedback about my experience?
Why are Galeries Lafayette emails ending up in Junk folder?
Where is your store located?

Galeries Lafayette is located at The Dubai Mall, Downtown, Dubai, United Arab Emirates.


What is your physical store opening hours?
How to get there by Taxi/Careem/Uber?
How to get there by metro?
How to get there by car?
How to get there by bus?

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