Payment & Security

Please be aware that all prices listed on our website are include applicable taxes (VAT). The final purchase amount, including any relevant taxes, will be displayed, during the checkout process. The specific tax rates and regulations may vary based on the country of delivery.

By clicking on the button "PROCEED TO PAYMENT", the Customer validates his order and agrees to pay the price.

Payment for the entire basket is made in one go, regardless of the Products appearing therein.
The payment order made by card cannot be canceled. Payment of the Order by the Customer is irrevocable, without prejudice for the Customer to exercise his right of withdrawal.

Please refer to our Cancellation Policy for more details.

The transfer of ownership of the Product to the Customer will only take place upon full receipt of the price by Operating Company and receipt of the Product by the Customer.

The Customer confirms and guarantees that he is the holder of the means of payment used for payment and that the latter provides access to sufficient funds to cover all the costs necessary for the payment of the Order.

Payment for the Order may be made by Visa, Mastercard, American Express, Union Pay, Apply Pay, Google Pay, AliPay (in-store only), Gift Cards (in-store only), eGift Cards (online only), Tabby, Tamara, Redeed Loyalty Points, and under the conditions provided for this type of payment method. 

If the Order included several products and of only part of the order is unavailable, delivery costs will not be reimbursed.

Proceed to checkout

Once you have finished adding items to your shopping cart and you are ready to complete your transaction, select the 'Proceed to Checkout' button in the cart area. Follow the steps by entering:

(a) Enter your Invoice and Delivery Address (select an existing address or create a new one)
(b) Select your 'Shipping Method' you can select standard delivery or express delivery with an additional fee;
(c) Add any comment you may have regarding your delivery
(d) Select your payment method
(e) Click PLACE ORDER
(f) Wait for order confirmation
(g) Receive confirmation details by email
(h) Once payment is confirmed, your order will be processed
(I) You will receive email updates throughout the order process, including status notifications.

Rule

(a) The total amount shown at checkout includes all applicable taxes (b) We do not charge fees for online payment; however, your bank may apply additional charges. (c) Free delivery is available on all orders with a minimum purchase value of AED 100. Orders below AED 100 are subject to a delivery fee of AED 25. (d) No payment by cheque is accepted.

Payment Methods

You can choose from the following payment options:

(a) Bank Cards: Visa, Mastercard, American Express, Maestro, Union Pay.
(b) Cash on Delivery: AED only.
(c) Tabby and Tamara installment payment options for UAE customers.
(d) Apple Pay, Google Pay, AliPay (in-store only).
(e) Gift Cards, eGift Cards, redeem Loyalty Points.

Secure payment

Our payment is secured with SSL. 

Securing your bank details and privacy is our utmost priority. For this, we deal with trusted payment gateway and partners to make your online shopping experience enjoyable, secure and easy.

(a) Payment by Debit/Credit Card

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card).
After entering these details, you will be redirected to the bank's page for entering the online 3D secure password (It allows you to verify your identity when shopping online.).
Confidential payment details are transmitted directly in an encrypted format SSL (Secure Socket Layer) to the entity, this allows us to encrypt your personal data so that it is unreadable.
Authorizations code and data are then checked with your bank to avoid abuse and fraud.
For transactions, we use secure payment platforms from our banking partners. Credit and Debit Card transactions used on this site are powered by CC Avenue, a secure online gateway which will be responsible for holding and automatic handling, in a secure environment, of the information relating to your payment details.
Card details are not registered or saved on our databases nor servers.
As soon as all is confirmed, necessary funds are removed from your account and the purchase process will be completed and ready to prepare and ship.
Please contact your credit/debit card issuer for more information or in case or any issue faced. We do not charge fees for online payment; however, please note your bank may charge you some fees. So refer to your bank in case any issue occurs.

(b) Cash Upon Delivery (COD)

If you prefer not to pay online, you can choose Cash on Delivery and pay in AED upon receiving your order. Card payment may also be available upon delivery.

Tabby & Tamara

Eligible UAE customers can choose Tabby or Tamara at checkout to split their purchases into installments. Payment plans, approval, and eligibility are subject to the respective provider's terms and conditions.

Account closure

We monitor repeated payment failures. Continued rejected payments may result in account restrictions or closure at our discretion.