Privacy Policy

Section 1 - What do we do with your information?

(a) When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your full name, address, phone, mobile number and email address;
(b) When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system;
(c) Sign up with our newsletter: with your permission, we may send you emails about our store, new products, marketing and other updates.

Section 2 - Consent

(a) How do you get my consent?
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

(b) How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at or mailing us at:

French Department Stores (LLC)
Attention: Privacy Compliance Officer Galeries Lafayette
Emaar Properties (Dubai Mall), Down Town
Financial Center Road, Galeries Lafayette Building
118445 Dubai, United Arab Emirates

Section 3 - Disclosure

All personally identifiable information provided by you to us will not be stored, sold, shared, rented or leased to any third parties without your prior consent. We may, however, disclose your personal information if we are required by law to do so or if you violate our Terms & of Service.

Section 4 - Host

Our store is hosted on Salesforce Commerce Cloud. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Salesforce Commerce Cloud data storage, databases and the general Salesforce Commerce Cloud application. They store your data on a secure server behind a firewall.


Our platform employs the NUVEI payment gateway, ensuring the security of your credit card information. It is encrypted through a secure channel, and your purchase transaction data is retained solely for the duration required to complete the transaction.The cardholder must retain a copy of transaction records and merchant policies and rules.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

Your acceptance of this agreement and submission of credit card data will constitute irrevocable authority to obtain authorization and/or payment on your credit card. In the event that your card is charged twice for the same transaction, a refund will be processed for the excess amount.

Multiple shipments/delivery may result in multiple postings to the cardholder's monthly statement.
We accept payments online using Visa and MasterCard credit/debit card in all currencies, however our main currency is AED.

Section 5 - Third party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms & Conditions.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is transmitted over a secure connection directly to our payment gateway provider. Although no method of transmission over the Internet or electronic storage is 100% secure, gateway provider implements generally accepted industry standards and best practices in this respect.

Section 7 - Cookies

When you visit our website, our web server may send one or more cookies (each a “cookie”) to your computer. This cookie would be intended to store a limited amount of information about your site visit. The cookie tracks aggregate information on how our site is being used, including session counts, navigation patterns, pages visited, etc. When you submit a question, we store your cookie identification in our system. This cookie allows our site to recognize you when you return.

Section 8 - Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of Your minor dependencies to use this site.

Section 9 - Advertisements

Some of the advertisements you may see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

Section 10 - Changes to this privacy statement

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If our store is acquired or merged, your information may be transferred to the new owners so that we may continue to sell you products.

Contact information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Customer Service by mail

Last Updated: May 3, 2021